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Sign up Sign in Sharna Burgess Shop ( 0 ) Your cart is empty. Hi loves! This Sharna Shop will officially close on October 1, 2020 at 11:59PM CST. All content will be unavailable at that time. Hi loves! This Sharna Shop will officially close on October 1, 2020 at 11:59PM CST. All content will be unavailable at that time. Get Answers Fast Ordering and Billing How do I update my credit card? How do I update my credit card? You can update your information through your account here . Just click on “update” under your payment method. What forms of payment do you take? What forms of payment do you take? We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences. How do I make changes in my shipping or billing information? How do I make changes in my shipping or billing information? All information can be edited on your account page . Shipping and Returns How much is shipping? How much is shipping? Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. More shipping information can be found at https://shop.sharnaburgess.com/shipping . Free shipping for all domestic orders of $79 and Canadian orders of $99. Free shipping applies to Economy shipping only. This excludes digital items, classes, and items with fixed shipping. How will my order be shipped? How will my order be shipped? Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please see our shipping page for further clarification. What is the return policy? What is the return policy? Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well. My Account How do I update my credit card? How do I update my credit card? You can update your information through your account here . Just click on “update” under your payment method. How do I make changes in my shipping or billing information? How do I make changes in my shipping or billing information? All information can be edited on your account page . How do I log in? How do I log in? You will enter your email address or username and password by clicking on the "sign in" button in the top-right corner of the home page. "My Account" will appear once you are logged in. Classes How do I access my classes? How do I access my classes? To access your classes, just visit your “My Classes” page under "My Account"! What will I receive when I enroll? What will I receive when I enroll? You'll gain access to a classroom with instructional videos. Can I take a lesson more than once? Can I take a lesson more than once? Classes are self-paced. You can return to the classroom and watch the videos as many times as you want, on any device! How can we help you? Thanks for bringing your questions to us! Please note that we strive to respond to conversations within 48 hours on business days. We'll answer all conversations in the order they are received. Please note that editing or updating your conversation will reset your wait time! Are you already a member? Please sign in to your account before starting a conversation to ensure a speedy reply from our Customer Experience Team! Category Product inquiry Shipment Inquiry Other Order inquiry Website issues/bugs Email Subject Message Attachment If you are experiencing issues with the website itself, any extra information you can give us about your browser and OS as well as a screenshot will help us immensely. If you're not sure, just choose the one that is the closest or choose "Other". Operating System Windows 8 Windows 7 Windows Vista Windows XP Windows (other) OSX (Apple) iOS (iPhone) iOS (iPad) Android (Phone) Android (Tablet) Mobile (other) Linux Other Browser Version Safari Mobile Safari (iPhone, iPad) Chrome Edge Internet Explorer 11 Internet Explorer 10 Internet Explorer (other) Firefox Webkit (Android) Other How do you feel? Meet your customer service team Skylar (SkylarE) Lover of all things washi tape. Jonathan (JonathanH) Loves all things fashion & music. Leia (LeiaK) Loves dry shampoo and hitting the snooze. Get the scoop on all the things! 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